FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
-Yes! We ship orders worldwide to every country.
Where are is my order shipped from?
- Koli Collective is based in the heart of Los Angeles, CA.
How long until my order ships out?
-Items INSTOCK (Pre-Orders Excluded) are processed and shipped out in 1 to 2 business days. Excluding Holidays.
How much is the shipping cost for my order?
-Shipping costs are calculated and presented to you during checkout before any payment is made.
Do you ship to all the countries in the middle east as well?
-Yes we do! Please make sure the shipping address you input at checkout is a PO Box address so your order arrives to you without any issues.
Why was my order flagged or cancelled?
We have sold out of the item you ordered.
2. Our payment processor's fraud detection tool has flagged your payment.
*If you order has been flagged or cancelled you will receive an e-mail notice.
How do I know my order went through?
After your order has been placed you will receive an e-mail confirmation that states what you ordered and the address that it will be shipped to.
I didn't receive a confirmation e-mail, what should I do?
If you haven't received a confirmation e-mail you should: Check your spam box in your e-mail account. If you still haven't received it please contact customer support here.
How do I know when my order shipped?
You will receive an email notification with your delivery confirmation number.
We are not liable for any harm or damages related to the purchase or use of any of our goods.